Well, the hamster saga has turned out well, I think. The pet store was willing to take the two hamsters back, and gave us a half-hamster worth of store credit (about $7 total) for each. We went to Petsmart to purchase a second habitat so the two kept hamsters would have their own spaces. It seems to be working out. Both built nests from shredded bedding after they realized they were alone.
Also found … ack! … that Petsmart sells the habitat purchased on Thursday for $15 less than For Pets’ Sake. For Pets’ Sake is a small local store, and generally I like to support stores like this, even if it means spending a little bit more. However:
- $15 is not “a little bit more”
- For Pets’ Sake has a worse return policy
- For Pets’ Sake stocks probably two orders of magnitude fewer items
- For Pets’ Sake does not necessarily have better service.
My effort should probably be to support small business owners whom I admire, who work against odds, paying higher wholesale prices than the big chain stores, with no choice but to charge a bit more. I don’t think my effort should be to support the theory of small business ownership. If you want me to pay more for a worse selection, you’ve got to make it up somewhere.
There are other small businesses in the Thousand Oaks area that have a smaller selection and higher prices than larger stores, but don’t do anything to make up for this lack. Conejo Valley Wine & Provision Co. is one, where the business model seems to be to make every buyer feel stupid (”I’ve got it! If they feel offended and embarrassed, they will give me more money!”) Paper Depot in Thousand Oaks (right next door to the previous store) is perhaps worse: they assume your question is stupid without even listening to it. I was looking for #6-3/4 envelopes. I was walked through the conversational steps of being told that such envelopes don’t exist (which they do), then that their width wasn’t 6 1/2 inches (which it is), then that that size wasn’t listed on their wall chart (which it was). At the end of this she finally looked in her catalog and found some examples, but was unable to get me a sample envelope: I would have to pay for them in full and if I didn’t like them when they arrived, too bad. Sorry folks … I can order out of a catalog (and for lower prices) without your help. [--- Text removed 27 March 2001 ---]
To offset the negativity of this list, I should provide a list of small stores that do go above and beyond the call in order to provide a great shopping experience:
- Wine & Liquor Depot in Van Nuys has the largest selection of single malt scotch in the U.S.
- Video 4 You stocks a large number of DVDs and foreign films and employs very knowledgeable people.
- Malibu Fish’n Tackle gave exemplary service the one time I shopped there, even though patronizing them violates my “terminal g rule.”
- Words on Wine has beautiful items and great salespeople, although I can’t attest to anything else as I have never purchased anything from them.