It looks like I should take back some of the nasty things I wrote about UPS. Here is the tracking info for the wayward package as of today:
 | | |
| Status: | | Delivered |
| Delivered on: | | Dec 23, 2000 11:02 A.M. |
| Signed by: | | [...] |
| Location: | | [...] |
| Delivered to: | | US |
| Shipped or Billed on: | | Dec 20, 2000 |
| | | |
| Tracking Number: | | [...] |
| Service Type: | | 2ND DAY AIR |
| Weight: | | 1.00 Lb |
|
| | | | | | |
| PACKAGE PROGRESS |
| Date | | Time | | Location | | Activity |
| Dec 23, 2000 | | 11:02 A.M. | | WESTLAKE, CA, US | | DELIVERY |
| | | 3:29 A.M. | | ONTARIO HUB, CA, US | | DEPARTURE SCAN |
| | | 12:36 A.M. | | ONTARIO HUB, CA, US | | LOCATION SCAN |
| Dec 22, 2000 | | 5:57 P.M. | | ONTARIO HUB, CA, US | | LOCATION SCAN |
| | | 6:38 A.M. | | VAN NUYS, CA, US | | ROUTED INCORRECTLY AT UPS FACILITY;PKG HAS BEEN REROUTED TO DESTINATION |
| | | 6:38 A.M. | | VAN NUYS, CA, US | | LOCATION SCAN |
| Dec 21, 2000 | | 6:03 P.M. | | ONTARIO HUB, CA, US | | UNLOAD SCAN |
| | | 4:35 P.M. | | ONTARIO INTL, CA, US | | ARRIVAL SCAN |
| | | 3:18 P.M. | | DES MOINES, IA, US | | DEPARTURE SCAN |
| | | 9:24 A.M. | | DES MOINES, IA, US | | LOCATION SCAN |
| Dec 20, 2000 | | 1:20 P.M. | | US | | PICKUP MANIFEST RECEIVED |
|
The package arrived! They were cool enough to upgrade the package for free, without my asking for it. So, without sarcasm: thank you for fixing your error quickly and effectively. That is a hallmark of good service.
Sat, 23 Dec 2000 13:19:39 +0000
Under commerce, complaints
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